ICT4Smb

Observatory on the strategic role of ICT in Small Medium Businesses

Goals

  • To analyze - from a quantitative point of view - the use of ICTs by SMBs of the target countries, in terms of:
    • ICT infrastructure (e.g. desktops, laptops, tablet PCs, workstations, server and storage systems, VOIP systems, etc.)
    • Software applications (ERP, CAD/PLM, CRM, business intelligence, etc.)
    • eBusiness applications (Corporate Web Site, Extranet, Intranet, eCommerce B2c, etc.)
  • To analyze - from a quantitative point of view - the level of ICT expenditure for hardware, software and ICT services by SMBs in the target countries
  • To analyze - from a qualitative point of view - the entrepreneurial, organizational and operative conditions at the basis of the ICT innovation and the "ICT Maturity" (i.e. Maturity of ICT infrastructure + Maturity of software applications) of SMBs in the target countries

Methodology

  • Extensive survey involving a statistically representative sample of the country's economic population
  • In-depth case studies focused on the most significant examples of IT management among small and medium size companies in the country