ICT4Business Process

Observatory on ICT-based business process innovation

Goals

  • To identify and highlight in a very detailed way the most relevant ICT-based business process innovations (eProcurement, eSupplyChain, Virtual Workspaces, Collaboration and Community, Mobile and Wireless Business, etc)
  • To analyze and assess the business impact of new technologies and architectures (e.g., Service Oriented Architectures, Business Process Management, Community and Collaboration Systems, etc.)
  • To identify and describe best practices in the use of ICT to improve business process performance
  • TTo develop and disseminate usable knowledge to enable ICT-based Business Process Innovation

Methodology

  • In-depth case studies (carried out through interviews with IT managers and line managers) involving best practices in ICT-based business process innovation
  • Surveys about the adoption of technologies for specific ICT-based business innovations